Refund & Cancellation Policy
GenCVMaker Pro is offered as a one-time purchase for the access period shown on the Pricing page. It is not an automatically renewing subscription. Please read this policy before purchasing and contact us if you have a payment or access issue.
1. Plan and cancellation
A Pro purchase provides access for the stated duration (currently 30 days), subject to the plan terms and usage limits shown at checkout and on the Pricing page. The purchase does not automatically renew, so there is no recurring subscription to cancel. You may stop using Pro at any time; stopping use does not by itself create a right to a refund.
2. When to contact us about a refund
If you were charged more than once for the same purchase, were charged but Pro access was not activated, or believe a payment was made in error, contact support promptly. We will review the payment and account records. Other refund requests will be reviewed individually in line with applicable law and the circumstances of the purchase. This policy does not remove any rights you may have under applicable law.
3. Cases that need review
Refund eligibility may depend on whether the payment was successful, whether the service was made available, whether a duplicate or unauthorised charge is involved, and any applicable legal requirements. A request is not automatically approved simply because a user changes their mind or has used some of the paid access. We will assess each request fairly and explain the outcome.
4. How to request a refund
Email the support address shown on our Contact page with the account email used for the purchase, the purchase date, the amount, and the Razorpay payment or order ID if available. Never send your password, card number, CVV, UPI PIN, or other authentication secrets. We may request reasonable information needed to locate and verify the transaction.
5. Review and processing
We aim to acknowledge refund requests within 3 business days and provide an update after reviewing the transaction. If a refund is approved, it will be initiated through the payment provider where possible. The time taken for the funds to appear depends on the payment method and provider or bank; we cannot guarantee their processing timeline.
6. Payment disputes and unauthorised transactions
If you do not recognise a charge, contact us promptly so we can investigate. You may also contact your bank or payment provider using its official dispute process. We may temporarily restrict access while investigating suspected fraud or payment abuse, where permitted by law.
7. Changes to this policy
We may update this policy as the service or legal requirements change. The version published on this page applies subject to any mandatory rights under applicable law. Please check this page before making a purchase.
8. Contact
For billing, cancellation, or refund questions, use the Contact page at /contact. The operator should configure and publish a monitored support email before accepting real payments.